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Terms & Conditions

Last Updated: 7/13/2026

These Terms of Service (“Terms”) govern your access to and use of the Xport Health, Inc. website, applications, secure login portal, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not access or use the Services.

1. Acceptance of Terms

By accessing or using our website, applications, secure login portal, or related Services, you agree to these Terms and our Privacy Policy, as each may be updated from time to time.

If you do not agree to these Terms or the Privacy Policy, you must not use the Services.

2. Use of the Services

The public-facing portions of the Services are provided for general informational and business purposes only.

You agree to use the Services only for lawful purposes and in compliance with these Terms and all applicable laws, regulations, contractual requirements, and posted policies. You may not:

  • Use the Services in any unlawful, harmful, fraudulent, abusive, or misleading manner

  • Interfere with, disrupt, damage, or compromise the integrity, security, or performance of the Services

  • Attempt to gain unauthorized access to any account, system, data, portal, network, or environment

  • Reverse engineer, copy, scrape, or misuse any part of the Services except as expressly permitted by law or by Xport Health in writing

  • Use the Services in a manner that violates the rights of Xport Health, its users, patients, providers, partners, or third parties

3. Secure Login Portal and Authorized Access

Certain parts of the Services, including the Xport Health secure portal and other restricted environments, are available only to authorized users, including healthcare professionals, patients, caregivers, organizational partners, staff, or other approved users.

Access to restricted portions of the Services requires authentication and may involve the collection, storage, transmission, display, or processing of protected health information (“PHI”), personal information, health-related information, confidential information, or other regulated data.

Your use of restricted portions of the Services is subject to:

  • These Terms

  • Our Privacy Policy

  • Any applicable consent, authorization, user agreement, organizational agreement, Business Associate Agreement, platform disclosure, feature-specific notice, or other applicable terms

  • All applicable privacy, security, and healthcare laws and regulations, including HIPAA where applicable

You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account. You may not share credentials, allow unauthorized use of your account, or attempt to access data or systems beyond the scope of your authorization.

Unauthorized access, credential sharing, misuse of the Services, or attempts to bypass security controls are strictly prohibited and may result in suspension or termination of access, reporting to applicable organizations or authorities, and legal action.

4. Privacy, Data Use, and Third-Party Supported Features

Your use of the Services is subject to our Privacy Policy, which describes the categories of information we may collect, how we collect that information, how we use it, and how we may share it.

Xport Health may use third-party service providers, contractors, subprocessors, infrastructure providers, analytics providers, interoperability providers, communications providers, security providers, and AI-enabled or automated service providers to operate, support, secure, maintain, and enhance the Services.

Where permitted by law and consistent with our Privacy Policy, Xport Health may use third-party-supported, automated, algorithmic, or AI-enabled features in connection with the Services. When additional notice, consent, or user choice is required before transmitting information in connection with a third-party-supported feature, Xport Health may provide that notice or consent flow within the app, at the point of use, in the user profile, through feature-specific terms, through the Terms of Service, or through another legally sufficient method.

By using a feature after receiving any required notice or consent request, you acknowledge and agree that information submitted through that feature may be processed in accordance with our Privacy Policy and any applicable feature-specific disclosures.

5. No Medical Advice

The public-facing portions of the Services are provided for general informational purposes only and do not constitute medical advice, diagnosis, or treatment.

Xport Health does not provide emergency services through the public website. Information made available through the Services does not replace independent medical judgment or consultation with a qualified healthcare professional.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.

6. Intellectual Property

All content, software, technology, trademarks, service marks, logos, designs, text, graphics, workflows, compilations, and other materials made available through the Services are owned by or licensed to Xport Health, Inc. and are protected by intellectual property and other applicable laws.

Except as expressly permitted in writing by Xport Health, you may not reproduce, distribute, modify, display, publish, sell, license, create derivative works from, or otherwise use the Services or their content for commercial or unauthorized purposes.

7. User Responsibilities and Prohibited Conduct

You agree that you will not:

  • Submit false, misleading, inaccurate, or unauthorized information through the Services

  • Upload malicious code, viruses, bots, scripts, or other harmful materials

  • Circumvent authentication, security measures, consent flows, access restrictions, or usage controls

  • Use the Services to harass, intimidate, exploit, or harm any person or entity

  • Use the Services in a way that violates applicable healthcare, privacy, consumer protection, export control, or intellectual property laws

  • Use the Services to test, benchmark, train, or improve another product or service without Xport Health’s prior written permission

You are responsible for ensuring that any information you submit or authorize for submission through the Services is accurate to the best of your knowledge and that you have authority to provide it where required.

8. Availability, Modifications, and Suspension

Xport Health may modify, update, suspend, restrict, or discontinue any part of the Services at any time, with or without notice, to the extent permitted by law.

We may also suspend or restrict access to the Services if we believe it is necessary to protect the security, integrity, availability, legality, or proper functioning of the Services or to prevent harm to users, providers, partners, or Xport Health.

9. Third-Party Links and Services

The Services may contain links to, or integrations with, third-party websites, tools, platforms, devices, services, or content that are not owned or controlled by Xport Health.

Xport Health is not responsible for the availability, content, accuracy, privacy practices, security, or performance of any third-party website, service, or resource, except as otherwise required by law or contract. Your use of third-party services may be subject to the terms and policies of those third parties.

10. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all content, functionality, and materials made available through them are provided on an “as is” and “as available” basis.

Xport Health disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, availability, accuracy, and uninterrupted or error-free operation, except to the extent such disclaimers are prohibited by law.

11. Limitation of Liability

To the fullest extent permitted by law, Xport Health, Inc. and its officers, directors, employees, affiliates, licensors, contractors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, business opportunities, or other intangible losses arising out of or related to your use of, or inability to use, the Services.

To the fullest extent permitted by law, Xport Health’s total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount paid, if any, by you to Xport Health for the specific Services giving rise to the claim during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability to the extent such limitation is prohibited by law.

12. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Xport Health, Inc. and its officers, directors, employees, affiliates, contractors, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your use or misuse of the Services

  • Your violation of these Terms

  • Your violation of applicable law or the rights of any third party

  • Your unauthorized access to or use of accounts, systems, information, or restricted areas of the Services

13. Privacy and Security

Xport Health maintains administrative, technical, and physical safeguards designed to protect information in accordance with applicable law, contractual obligations, and our internal security standards.

However, no method of transmission, storage, or security is completely secure, and Xport Health cannot guarantee absolute security or uninterrupted availability of the Services.

14. Termination

Xport Health may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, created risk for users or systems, or engaged in conduct that is unlawful, harmful, unauthorized, or inconsistent with the intended use of the Services.

Upon termination, provisions of these Terms that by their nature should survive termination will survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute-related obligations.

15. Changes to These Terms

We may revise these Terms from time to time. When we do, we will update the “Last Updated” date above and may provide additional notice where required by law.

Your continued use of the Services after updated Terms become effective constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles, except to the extent superseded by applicable federal law.

17. Contact Information

For questions regarding these Terms, please contact:

Xport Health, Inc.
Email: care@xporthealth.com

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